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Driving Customer Loyalty with Digital Experience
About This Webinar
Now, more than ever, customers expect brands to deliver personalized experiences that are effortless, high-value, and consistent between on-premise and off-premise channels. To fulfill these growing expectations, brands must create a highly strategic customer loyalty program that turns anonymous guests into loyal superfans.
In this webinar from Bounteous+Hathway and Punchh, you’ll get insights on the changing landscape of loyalty and how you can adapt your current program to drive higher engagement, heightened personalization, and craft a customized experience for your customers.
Learn how to adapt your current loyalty programs to:
Increase engagement
Improve personalization
Create customized guest experiences
Featured Presenters
Executive Director of Marketing, The Wills Group
Gaurang Maniar (G-Man) is the Executive Director of Marketing at The Wills Group, a family-owned company since 1926 with expertise in convenience retailing, fuels marketing, and commercial real estate, operating over 300 stores in the Mid-Atlantic region.
G-Man is a results-driven entrepreneurial leader with over 22 years of experience in multi-format retail marketing. Most recently, he was employed as the Senior Director of Marketing at Total Wine & More where he developed the overall marketing and media strategy for the company. Additionally, he also led the marketing efforts for all strategic initiatives, new store growth, experiential events, and new customer acquisition. During his time at the company, he helped propel the company from about $800 million annually in revenues to almost $5 billion in 2020. He also helped lead Total Wine & More’s expanded ecommerce business and worked to build out the digital platform including the mobile app and websites.
G-Man is a results-driven entrepreneurial leader with over 22 years of experience in multi-format retail marketing. Most recently, he was employed as the Senior Director of Marketing at Total Wine & More where he developed the overall marketing and media strategy for the company. Additionally, he also led the marketing efforts for all strategic initiatives, new store growth, experiential events, and new customer acquisition. During his time at the company, he helped propel the company from about $800 million annually in revenues to almost $5 billion in 2020. He also helped lead Total Wine & More’s expanded ecommerce business and worked to build out the digital platform including the mobile app and websites.
VP of Marketing, Punchh
Lori Stout is the Vice President of Marketing at Punchh, a leading integrated loyalty and offers platform that powers some of the biggest brands in the country. With over 20 years of experience working and growing organizations across a broad array of industries, Lori brings a passion for marketing and product development that has helped drive brand growth for many organizations. In her current position, Lori leads the marketing direction and strategic vision for Punchh’s brand positioning within the marketplace, as well as the execution of strategic growth initiatives and product roadmap. Over the course of her career, she has worked with brands such as Taco Bell, Papa Johns, Jack in the Box, Hucks, Blaze, Casey’s and more. Additionally, Lori is a frequent speaker at numerous conferences and events, from the Restaurant Leadership Conference to NACs.
Prior to joining Punchh, Lori has held executive marketing positions at Vonage, TalkDesk, Interactive Intelligence, and Wolters Kluwer Health.
A lifelong writer and storyteller, Lori loves the challenge of applying modern solutions to age-old industry challenges to help brands create a better experience for their customers. She currently resides in Indianapolis with her husband, her children, and three beloved dogs.
Prior to joining Punchh, Lori has held executive marketing positions at Vonage, TalkDesk, Interactive Intelligence, and Wolters Kluwer Health.
A lifelong writer and storyteller, Lori loves the challenge of applying modern solutions to age-old industry challenges to help brands create a better experience for their customers. She currently resides in Indianapolis with her husband, her children, and three beloved dogs.
VP of Strategy & Consulting, Bounteous+Hathway
With 20 years of R&D, product, operations, and marketing experience in the online and mobile space, Matt Carinio thrives on formulating executable solutions to complex problems. He has leveraged his diverse background to help expand Bounteous+Hathway’s capabilities, oversee digital offerings and provide insightful guidance for the strategy and product management teams.
With proven methods that allow organizational leaders to successfully uncover challenges that they were unaware of or to clarify ones that are already known, his goal is always to make businesses and individuals successful through the process of strategic planning and execution. Over his career, Matt has worked with a variety of clients across a diverse array of industries, including Youtube, Google, Amazon, Clorox, Volkswagen, Dairy Queen, and Peet’s Coffee.
With proven methods that allow organizational leaders to successfully uncover challenges that they were unaware of or to clarify ones that are already known, his goal is always to make businesses and individuals successful through the process of strategic planning and execution. Over his career, Matt has worked with a variety of clients across a diverse array of industries, including Youtube, Google, Amazon, Clorox, Volkswagen, Dairy Queen, and Peet’s Coffee.
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